At Pastel Beauty, we believe your shopping experience should be as flawless as your makeup. That is why we have designed a seamless shipping and returns process to ensure you are completely satisfied with every purchase.

Shipping Policy

  • UK Delivery:
    • Your orders are handled with care and dispatched within 1-2 business days (excluding weekends and holidays).
    • Choose from Standard Delivery (3-5 business days) for a relaxed wait or Express Delivery (next working day) for those moments when you need your beauty essentials right away.
    • Enjoy FREE Standard UK Delivery on all orders over £30 – because we believe luxury should be accessible.
  • International Delivery:
    • We are thrilled to bring Pastel Beauty to your doorstep, no matter where you are in the world! International orders typically arrive within 7-14 business days, depending on your location and customs processing.
    • Shipping costs are calculated at checkout based on your destination, so you will always know what to expect.
  • Tracking Your Order:
    • Once your order is on its way, you will receive a confirmation email with a tracking number. 

Returns & Exchanges

We want you to love every product you purchase from Pastel Beauty. If something is not quite right, we are here to make it easy for you to return or exchange your items.

  • Returns Policy:
    • At Pastel Beauty, we take great care in ensuring that our products meet the highest standards of quality and hygiene. Due to the nature of our products, all sales are final, and returns are generally not accepted.
    • However, in the rare instance that you receive a damaged or incorrect item, we will be happy to assist you. Please contact our Customer Care team at [[email protected]] within 7 days of delivery with your order number and photos of the issue. Our team will carefully review your request and determine the best course of action.
    • For health and safety reasons, we cannot accept returns of opened, used, or non-defective items. We encourage customers to review product details carefully before purchasing. If you have any questions, our team is always happy to assist prior to your order.
    • Thank you for understanding and supporting our commitment to product integrity and hygiene.
  • Refunds:
    • Once your return is received and inspected, we will process your refund within 5-7 business days.
    • Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
  • Exchanges:
    • If you would like to exchange an item, return the original product and place a new order for the item you desire. We will ensure your new product reaches you as quickly as possible.
  • Damaged or Defective Items:
    • If you receive a damaged or defective product, please contact us immediately. We will either replace the item or issue a full refund – no questions asked.