FAQ

We have curated answers to the most common questions to make your shopping experience as smooth and enjoyable as possible.

1
How do I place an order?
Simply browse our collection, add your favourite products to your cart, and proceed to checkout. Enter your shipping and payment details, and your order will be on its way!
2
Can I modify or cancel my order?
If your order has not been dispatched, contact us at [[email protected]] to request changes. Once dispatched, modifications cannot be made.
3
Are Pastel Beauty products cruelty-free?
Yes! We are proud to be a 100% cruelty-free brand. Our products are never tested on animals, and we are committed to ethical beauty practices.
4
Do you offer vegan products?
Absolutely! Look for the vegan label on product pages to discover our range of vegan-friendly beauty essentials.
5
Are your products safe for sensitive skin?
Our products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, we recommend checking the ingredient list or consulting with a dermatologist if you have specific concerns.
6
How long does delivery take?
UK orders typically arrive within 3-5 business days (standard) or next working day (express).

International orders take 7-14 business days, depending on your location.
7
Do you ship internationally?
Yes, we ship worldwide! International shipping costs and delivery times vary by destination.
8
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
9
Is my payment information secure?
Absolutely. We use advanced encryption technology to ensure your payment details are safe and secure.